Frequently Asked Questions
Pools can be down right complex, so here are some frequent questions we get from our customers.
General Questions
What is the normal evaporation rate for a pool?
Heated Pools – 1/4″ of water loss per day
Non-Heated Pools – 1/8″ of water loss per day
*Covering a heated pool will reduce the evaporation rate.
Factors of Evaporation:
Spring/Summer (April – September)
With consistent and frequent afternoon summer showers, the effects of evaporation should be minimal. In fact, we always advise that you should not have to fill your pool in the summer months. Myth Busted; hotter air does not play a factor in higher evaporation rates.
Fall/Winter (October – March)
As the temperature difference between water and air becomes more drastic and as humidity drops, evaporation rates spike. Nature is always trying to equalize itself and we see this happen in fall and winter months as steam arises from warmer bodies of water. Helpful Hint; Think dry sponge vs wet sponge and what one is more effective at soaking up water.
Key Points:
Temperature
Large differences between air and water temperature will cause evaporation rates to rise.
Humidity
Lower rates of humidity translate to dryer air and higher evaporation rates.
Fountains/Water Features
Waterfalls and extra features are a great pool enhancement, however they could be contributing to your water loss.
Exposure
Pools with full sun and wind exposure will lose the most water. Un-screened pools lose more water to evaporation than screened or covered pools.
Do I have to be home for the leak detection? How long does a leak detection take?
Note: We do need access to power and water to perform our leak detection properly.
The length of time to complete a full leak detection varies depending how many extra features a pool has, and any complication we encounter when locating a leak. Generally we recommend allowing for 1.5 – 3 hours to perform a full leak detection.
Note: We will not leave a job site without completing every test possible to find a leak. If we do encounter a scenario where we must leave the job incomplete, we will develop and communicate a plan to complete any unfinished part of a job.
How do I know when you will arrive?
Note: We schedule one timed appointment each day for each technician. This is called an A.M Appointment and it will be the first stop in the technician’s route. Our arrival time is anytime between 8:00 – 9:00 A.M. and this is the only guaranteed time appointment we have.
Why do you want my email?
1. We use it as an extra form of contact if we need to contact you regarding your appointment. This is used if we cannot contact via phone.
2. We also use Quickbooks to send invoices and will routinely send invoices upon request or if we were unable to leave an invoice at your property.
What if you don't find my leak?
Keep in mind, we are dedicated to finding the craziest of leaks, if it is an unusual leak and difficult to find, we will find it. We have a warranty period for this reason and will exhaust every effort and strategy to locate a leak.
Leak Detection / Repair Questions
What is included in the price?
What is a Floor System or Floor Jets?
Do I have to drain my pool to patch a leak?
How do you know where an underground plumbing leak is?
Disclaimer: We are 100% human, we make mistakes. We cannot see underground and always anticipate unforeseen issues. We will always do everything within our power to resolve your leak with minimal scarring and impact to you.